Regional Awareness and Accessibility Program

The Ombudsman's Regional Awareness and Accessibility Program aims to significantly enhance awareness of, and accessibility to the Ombudsman’s services for regional Western Australians.  The Program also targets awareness and accessibility for Indigenous Western Australians. These two particular groups have been identified by the Ombudsman’s office as being under-represented among complainants. 

The Program was announced by Ombudsman Chris Field on Thursday 19 February 2009. Read the Ombudsman’s Media Release about the Program.

The Program is being coordinated with the work of other relevant public sector agencies including the Commonwealth Ombudsman, Health and Disability Complaints Office and Office of the Informayion Commissioner.

The most recent regional visit under the Program was to the Indian Ocean Territories on 12 - 19 April 2011. Read the Ombudsman's latest Media Release.

Senior Officers from Ombudsman Western Australia, the Commonwealth Ombudsman's Office and the Health and Disability Services Complaints Office visited the Cocos (Keeling) Islands and Christmas Island to:

  • Improve access to, and understanding of, the accountability agencies in the Indian Ocean Territories;
  • Allow members of the local community to speak to officers from the accountability agencies face-to-face, to raise their concerns about government, health and disability services; and
  • Promote good administrative practice, effective complaint/dispute resolution, ethical conduct and appropriate access to information in the public sector.

More information on the next regional visit will be available soon.

Visits have previously been conducted to the following regions: