Ombudsman Western Australia Serving Parliament - Serving Western Australians

Agriculture and Food, Department of

2

1

1

2

Attorney General, Department of the

26

6

4

2

4

7

2

25

Child and Adolescent Health Service

2

1

1

2

Child Protection and Family Support, Department for

79

11

8

23

12

19

2

75

Commerce, Department of

22

3

4

6

7

20

Construction Industry Long Service Leave Payments Board

3

1

2

3

Corrective Services, Department of

279

8

25

54

48

132

6

273

Culture and the Arts, Department of

1

1

Disability Services Commission

3

1

1

2

East Metropolitan Health Service

8

4

2

1

7

Education, Department of

40

7

3

12

18

1

41

Environment Regulation, Department of

3

1

1

1

3

Environmental Protection Authority, Office of the

2

1

1

2

Finance, Department of

6

2

2

4

8

Fire and Emergency Services, Department of

1

1

1

Fisheries, Department of

1

1

Government Employees Superannuation Board

2

1

1

2

Health and Disability Services Complaints Office

3

1

1

2

Health, Department of

7

1

1

1

2

5

Housing Authority

135

10

11

25

30

67

1

144

Insurance Commission of Western Australia

4

1

3

1

1

6

Keep Australia Beautiful Council (Western Australia)

2

1

1

2

Landgate

8

2

4

1

1

8

Lands, Department of

2

Legal Aid WA

7

1

1

1

4

7

Legal Profession Complaints Committee

2

1

1

2

Local Government and Communities, Department of

4

1

1

2

Lotteries Commission

2

1

1

Main Roads Western Australia

14

1

5

5

1

12

Metropolitan Cemeteries Board

1

1

1

Mines and Petroleum, Department of

1

1

1

North Metropolitan Health Service

2

1

1

1

3

North Metropolitan TAFE

7

1

1

2

1

1

6

Parks and Wildlife, Department of

4

1

1

1

3

Planning, Department of

2

1

1

Potato Marketing Corporation

1

1

Premier and Cabinet, Department of the

3

2

1

1

4

Prisoners Review Board

7

1

2

4

1

8

Public Advocate

8

1

4

1

1

7

Public Sector Commission

3

3

3

Public Transport Authority

11

5

2

4

1

12

Public Trustee

22

4

3

2

12

21

Racing, Gaming and Liquor, Department of

1

1

1

Regional Development, Department of

1

1

1

Rottnest Island Authority

1

1

1

School Curriculum and Standards Authority

3

2

2

SERCO - Acacia Prison

56

2

7

10

8

32

1

60

Sodexo - Melaleuca Remand and Reintegration Facility

18

1

3

2

4

1

11

South Metropolitan Health Service

13

1

8

1

1

2

13

South Metropolitan TAFE

4

1

1

1

3

South Regional TAFE

1

1

1

South West Development Commission

1

1

Sport and Recreation, Department of

1

1

Teacher Registration Board

1

1

1

Training Accreditation Council

2

2

1

3

Training and Workforce Development, Department of

1

1

Transport, Department of

71

4

19

8

10

28

1

1

71

WA Country Health Service

4

1

1

1

1

4

Water Corporation

1

1

1

Western Australia Police

162

11

38

45

15

50

1

160

Workcover

2

2

2

Albany, City of

1

1

1

Armadale, City of

14

1

1

3

6

1

12

Augusta / Margaret River, Shire of

3

1

1

1

3

Bassendean, Town of

2

1

1

2

Bayswater, City of

11

2

1

1

4

8

Belmont, City of

5

2

2

1

5

Boddington, Shire of

1

1

1

2

Boyup Brook, Shire of

1

1

1

Bridgetown / Greenbushes, Shire of

1

1

1

Brookton, Shire of

1

1

1

Broome, Shire of

2

1

1

2

Broomehill, Shire of

4

1

1

1

3

Bunbury, City of

2

1

1

2

Busselton, City of

3

1

1

2

1

5

Cambridge, Town of

6

1

3

1

5

Canning, City of

2

1

3

4

Carnarvon, Shire of

7

Chittering, Shire of

5

1

2

2

5

Christmas Island, Shire of

1

1

2

Claremont, Town of

2

2

2

Cockburn, City of

17

2

3

10

15

Cocos (Keeling) Islands, Shire of

2

1

1

4

Collie, Shire of

1

1

1

Coolgardie, Shire of

1

1

Coorow, Shire of

1

1

1

Cottesloe, Town of

3

1

1

Cranbrook, Shire of

3

1

1

Cunderdin, Shire of

2

1

1

Dandaragan, Shire of

2

2

2

Dardanup, Shire of

2

1

1

Denmark, Shire of

2

1

1

2

Donnybrook / Balingup, Shire of

1

1

1

Dundas, Shire of

1

1

1

East Fremantle, Town of

1

1

1

East Pilbara, Shire of

1

1

Esperance, Shire of

4

1

3

4

Exmouth, Shire of

2

1

1

2

Fremantle, City of

6

1

1

3

5

Gingin, Shire of

2

1

1

1

3

Gosnells, City of

10

1

1

1

1

6

1

11

Greater Geraldton, City of

1

1

1

Harvey, Shire of

4

1

1

1

1

4

Irwin, Shire of

1

Joondalup, City of

26

2

3

2

3

11

1

2

24

Kalamunda, Shire of

11

1

3

1

5

10

Kalgoorlie / Boulder, City of

1

1

1

Karratha, City of

1

1

1

3

5

Katanning, Shire of

3

3

3

Kojonup, Shire of

1

1

Kwinana, City of

1

1

1

Mandurah, City of

13

3

2

5

2

12

Melville, City of

25

3

8

2

3

7

1

24

Mosman Park, Town of

1

1

1

Mundaring, Shire of

4

1

2

4

7

Murray, Shire of

3

1

2

1

4

Nannup, Shire of

1

1

1

Nedlands, City of

7

1

2

1

2

1

7

Northam, Shire of

9

1

2

3

2

8

Northampton, Shire of

1

Nungarin, Shire of

1

1

1

Perenjori, Shire of

1

1

1

Perth, City of

14

3

3

2

5

2

1

16

Plantagenet, Shire of

3

2

2

Port Hedland, Town of

1

2

2

Rockingham, City of

14

2

2

2

6

12

Serpentine / Jarrahdale, Shire of

5

1

3

4

South Perth, City of

6

2

1

1

4

Stirling, City of

22

2

3

2

3

11

1

22

Subiaco, City of

9

1

2

1

4

1

9

Swan, City of

15

2

4

1

4

4

1

16

Toodyay, Shire of

4

1

1

3

5

Victoria Park, Town of

10

2

1

2

4

2

11

Vincent, City of

9

3

1

4

1

9

Wagin, Shire of

1

1

Wanneroo, City of

20

6

1

4

9

1

1

22

Waroona, Shire of

3

1

1

1

1

4

West Arthur, Shire of

1

1

1

Wyndham / East Kimberley, Shire of

1

1

Yalgoo, Shire of

1

1

1

York, Shire of

3

1

2

3

Curtin University

42

1

8

4

17

13

1

44

Edith Cowan University

23

1

1

4

3

7

2

2

20

Murdoch University

9

1

1

2

3

1

1

9

University of Western Australia

9

2

3

1

6

Organisation not identified

9

5

2

7

Agencies out of jurisdiction

630

95

534

629

Total complaints about agencies in jurisdiction

1551

112

251

240

238

619

39

34

1533

Total complaints about agencies out of jurisdiction

639

100

536

636

Complaints and appeals by overseas students

• National Code of Practice for Providers of Education and Training to Overseas Students 2017

Public Interest Disclosures

• Public Interest Disclosures Act 2003

Complaints from residents of the Indian Ocean Territories

• Indian Ocean Territories (Administration of Laws) Act 1992
• Christmas Island Act 1958 (Commonwealth)
• Cocos (Keeling) Islands Act 1955 (Commonwealth)

Complaints from persons detained under terrorism legislation

• Terrorism (Preventative Detention) Act 2006

Inspection of Telecommunications Interception records

• Telecommunications (Interception and Access) Act 1979 (Commonwealth)
• Telecommunications (Interception and Access) Western Australia Act 1996
• Telecommunications (Interception and Access) Western Australia Regulations 1996

Monitoring functions under the Criminal Organisations Control Act

• Criminal Organisations Control Act 2012

Monitoring of the Infringement Notices provisions of The Criminal Code

• The Criminal Code
• Criminal Code Amendment (Infringement Notices) Act 2011
• Criminal Code (Infringement Notices) Regulations 2015

Energy and Water Ombudsman

• Economic Regulation Authority Act 2003
• Electricity Industry Act 2004
• Energy Coordination Act 1994
• Water Services Act 2012
• Constitution  of the Energy and Water Ombudsman (Western Australia) Limited
• Charter of the Energy and Water Ombudsman (Western Australia) Limited