Ombudman Annual Report 2007 (complete report - 1303 kb)
This report is best viewed using the link above to the complete report, however each chapter can be viewed individually by using the links below.
The report is in portable document format (.pdf). If you require a reader to view the document, you can download one free from the Adobe website.
Chapters
Ombudsman’s Foreword (191 kb)
Overview of Ombudsman’s Office (352 kb)
Executive summary – year’s achievements
Operational structure
Organisational structure
Performance Management Framework (219 kb)
Relationship to government goals
Shared services with other agencies
Agency Performance (229 kb)
Our Mission
Key performance indicators
Report on Operations – Explanation of Performance (399 kb)
Complaint investigation and resolution
Case Study 1
Case Study 2
Major investigations and other projects
Case Study 3
Significant Issues and Trends (208 kb)
Increasing complexity
Systemic focus
Improving our accessibility
Dealing with challenging complainants
Disclosures and Legal Compliance (861 kb)
Financial statements for the year ended 30 June 2007
Independent audit opinion
Certification of key performance indicators
Ministerial directives
Other financial disclosures
Governance Disclosures
Other legal requirements
Government policy requirements
Appendix (210 kb)
