Online complaint form

Which electricity/gas company do you wish to make a complaint about? *

Please give details of your complaint. Please be as specific as possible about what you think has gone wrong. *

Before you submit a complaint to the Ombudsman it is a good idea to try to solve the problem by contacting the electricity/gas company concerned. They have internal complaint resolution procedures that should be able to resolve the complaint to your satisfaction.

If you have contacted the electricity/gas company, what was their response? If you can, please include the name of any person in the company you have dealt with, and any customer reference.

If you want to send a relevant document electronically, please use the button below to attach a document to this form:

I will be sending relevant documents that support my complaint by post   Yes   No

What do you think should be done to fix the problem?

Details about you

Your e-mail address: *

Family name: *

First name/s: *

Title

Mr   Mrs   Ms   Dr   Other (please specify):

Address: *

State*

Western Australia South Australia Victoria Tasmania New South Wales Queensland Northern Territory

Postcode *

Telephone

Work

Home

Are you making this complaint on behalf of another person or on behalf of a company or organisation?

  Yes   No

If yes, what is the name of that person/company/organisation?

Does that person/ organisation know that you are submitting this complaint?

  Yes   No

Please complete the Authority to Act as Representative (17kb pdf) & email/mail/fax to EO's office.