Tips for making a complaint
You can complain over the telephone or in writing. If you write, your letter (or e-mail or complaint form) should briefly set out the details of your complaint. Include details such as:
- exactly what you think has gone wrong;
- times and dates;
- details of telephone conversations and meetings;
- copies of relevant letters;
- the names of people you have dealt with; and
- the outcome that would be acceptable to you.
