The Energy Ombudsman web site may record your visit and logs the following information for statistical purposes - the user's server address, the user's top level domain name (eg .com, .gov, .au, .uk etc.), the date and time of the visit to the site, the pages accessed and documents downloaded, the previous site visited and the type of browser used. No attempt will be made to identify users or their browsing activities except, in the unlikely event of an investigation, where a law enforcement agency may exercise a warrant to inspect the service provider's logs. This site does not use cookies.
If you fill out the on-line complaints form, then your e-mail address and other personal information you may provide will be collected. It will only be used for the purpose for which you have provided it and will not be added to a mailing list except to conduct surveys about the services that we deliver. Your e-mail address and other information provided to us is confidential. Except for the above purposes we will not use or disclose your e-mail address or other details to any third party without your explicit consent, nor will you get any unsolicited bulk e-mail (also known as "spam") with any commercial offers or advertisements.
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