In 2016-17, there were 2,478 complaints received representing a 30% increase from 2015-16.
Complaints comprised:
83% of electricity complaints, 96% of gas complaints, 89% of water complaints and 86% of all complaints were closed within 10 business days of receiving the complaint.
Concerns about billing and credit are the main issues raised in complaints with these issues identified in 73% of complaints received (48% for billing and 25% for credit). Of these:
Effective relationships with key stakeholders and access to our services have been maintained this year through:
Go to next section of Annual Report >>
Go to previous section of Annual Report >>
Go back to Annual Reports page >>
Download Highlights for 2016-17 as PDF >>
Our publications are available download in portable document format (PDF). To open PDFs you will require Adobe Reader which can be downloaded for free at https://get.adobe.com/reader/.