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- Making a complaint
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In 2016-17, there were 2,478 complaints received representing a 30% increase from 2015-16.
83% of electricity complaints, 96% of gas complaints, 89% of water complaints and 86% of all complaints were closed within 10 business days of receiving the complaint.
Concerns about billing and credit are the main issues raised in complaints with these issues identified in 73% of complaints received (48% for billing and 25% for credit). Of these:
Effective relationships with key stakeholders and access to our services have been maintained this year through:
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