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In 2014-15, there were 2,182 complaints received representing a 17% decrease from 2013-14.
83% of electricity complaints, 94% of gas complaints, 80% of water complaints and 84% of all complaints were closed within 10 business days of receiving the complaint.
Concerns about billing and credit are the main issues raised in complaints with these issues identified in 73% of complaints received (44% for billing and 29% for credit). Of these:
Effective relationships with key stakeholders and access to our services have been maintained this year through:
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