How to submit your complaint to Ombudsman Western Australia

Submitting a complaint

If you have a complaint we ask that you try to resolve it first with the agency involved. Agencies should have procedures for handling complaints. For help on what to include in your complaint see Tips on making a complaint to a State Government agency or follow advice from the relevant agency.

If you are not satisfied after complaining to the agency concerned, please contact us.

If there are special reasons why you do not wish to approach the agency first, you may complain directly to us.

How to submit your complaint to us

Your complaint needs to be in writing.

However, we encourage you to telephone us before making your written complaint so we can advise you on the best way to proceed.

Refer to what to include in your complaint for more details.

Write or fax	print out and complete the complaint form
	mail to	Ombudsman Western Australia PO Box Z5386 St Georges Terrace PERTH WA 6831
	fax to	(08) 9325 1107
Online complaint form	by using the electronic complaint form on this site
Telephone	freecall 1800 117 000
Appointment	make an appointment to visit our office or meet with Ombudsman's staff if they visit your town/suburb.

Complaints

How to submit your complaint to us