If you think you have been treated unfairly by a Western Australian State Government agency, statutory authority, local government or public university (public authority), we may be able to help you.
With some exceptions, the Ombudsman can investigate complaints about:
You can complain about any decision, action or inaction by any of the bodies within the Ombudsman's jurisdiction but only if:
In certain circumstances we can receive complaints from a representative of the person affected. Find out more information about using representatives on the Making your complaint page.
There are some things we are unable to help you with. The Ombudsman cannot deal with complaints about:
Unless there are special circumstances, the Ombudsman cannot investigate:
Further information about the complaints process is available on the Guidelines and Information Sheets page or contact the office for assistance:
08 9220 7555
mail@ombudsman.wa.gov.au