Other Ombudsman Functions
As well as undertaking the role of the Ombudsman under the Parliamentary Commissioner Act 1971, the Ombudsman has other functions derived from other legislation, codes or service delivery arrangements.
| Other functions | Legislation, code or service delivery arrangement |
Right of appeal for international students The National Code of Practice for Registration Authorities and Providers of Education and Training for Overseas Students 2007 came into effect on 1 July 2007. The Code gives international students the right of appeal to an external and independent body, such as the Ombudsman, if their internal appeals were unsuccessful at school or university level. |
National Code of Practice for Registration Authorities and Providers of Education and Training to Overseas Students 2007 |
Public Interest Disclosure The Ombudsman receives disclosures under the Public Interest Disclosure Act 2003 (the PID Act) about matters of State and local government administration that affect an individual. Investigations by the Ombudsman under the PID Act follow the process set out in the Parliamentary Commissioner Act 1971. |
Public Interest Disclosure Act 2003 |
Telecommunications Intercepts The Ombudsman has a separate function auditing telecommunication interception activities that are carried out by the Western Australia Police and the Corruption and Crime Commission. Due to the invasive nature of such activities, they are strictly regulated and the Ombudsman is responsible for ensuring that the intercepts are carried out in accordance with statutory requirements. |
Telecommunications (Interception) Act 1979 (Commonwealth) |
Terrorism The Ombudsman can receive complaints from a person detained under the Terrorism (Preventative Detention) Act 2006, about administrative matters connected with his or her detention. |
Terrorism (Preventative Detention) Act 2006 |
State Records Commission The Ombudsman is a member of the State Records Commission which was established in July 2001 under the State Records Act 2000. Other members of the Commission are the Auditor General, the Information Commissioner, and a person with record-keeping experience from outside government who is appointed by the Governor for a three year term. The Commission monitors the operation of, and compliance with, the legislation, monitors record-keeping compliance by government bodies and makes enquiries into alleged breaches of the legislation. The Commission reports direct to Parliament and submits a separate annual report to Parliament. |
State Records Act 2000 |
Energy Ombudsman Western Australia’s Gas Industry Ombudsman scheme was established in 2004 and the Electricity Ombudsman scheme in 2005, when these roles were combined to form the Energy Ombudsman. The governing body of the two schemes is Energy Industry Ombudsman (Western Australia) Limited. Under a service delivery arrangement with the governing body, the Ombudsman undertakes the role of the Energy Ombudsman for the schemes. The costs of the governing body and the Energy Ombudsman are met by industry members. Find out more on the Energy Ombudsman website. |
Economic Regulation Authority Act 2003 |
More information
If you require information about the Ombudsman's office, contact the Communications Manager:
08 9220 7555
mail@ombudsman.wa.gov.au.