Make a complaint

Tell us what happened in your own words.

Fields marked with an asterisk (*) are mandatory.

If you experience any issues submitting the form, please make copy or screenshot of any error message, note the time that the error occurred, and contact us by phone or email.

  • Pre-Screen
  • Your Complaint
  • Affected Person
  • Information About You/Complainant
  • Contact Details
  • Tell us about your complaint
  • Complete

First, we need to ask you some questions to make sure we're the right organisation to look at your complaint and that it's ready for us.

It only takes a few minutes and saves you time by making sure that we are the right organisation to look into your complaint.

Who are you complaining about?
Are you a student?
Which institution type are you enrolled in?
Are you over the age of 18?

Please go to the National Student Ombudsman

Phone or internet provider

Contact the Telecommunications Industry Ombudsman

 

Banks, insurance and other financial services

Contact the Australian Financial Complaints Authority

 

Electricity, gas and water providers

Contact the Energy and Water Ombudsman

 

Australian Government agencies like Centrelink

Contact the Commonwealth Ombudsman

 

Business, tradesperson, real estate

Contact Consumer Protection

 

NDIS complaints

Contact the NDIS Commission

 

Health services, mental health services and allied health (public and private)

Contact the Health and Disability Services Complaints Office