Welcome to the Energy Ombudsman WA website

The Energy Ombudsman receives, investigates and facilitates the resolution of complaints from residential and small business customers about their electricity or gas provider.

We can investigate a wide range of complaints, including electricity/gas supply and billing disputes. Our services are free to residential and small business customers in Western Australia.

The Energy Ombudsman for Western Australia is Chris Field.


The Energy Ombudsman Western Australia has moved to Albert Facey House.

Our new address is:
2nd Floor, Albert Facey House
469 Wellington Street
PERTH WA 6000

Our phone numbers remain the same.
We will be available on (08) 9220 7588 and Freecall 1800 754 004

Our fax numbers remain the same.
You can fax us on (08) 9220 7599 and Freefax 1800 611 279

Do you have a complaint?

If you are a residential or small business electricity or gas customer and you have a complaint, first try to resolve it with your electricity or gas provider. If this does not work, you may contact the Energy Ombudsman for assistance. See Making a complaint for more information.

 

Community Languages

Click on the links below to view our Information Sheet in community languages.