Welcome to the Energy and Water Ombudsman website

The Energy and Water Ombudsman receives and resolves complaints about electricity, gas and water services providers. Our services are free.

The Energy and Water Ombudsman is Chris Field.

Do you have a complaint?

If you are a residential or small business electricity or gas customer and you have a complaint, first try to resolve it with your electricity or gas provider. Anyone can make a complaint about a water service provider. If you have a complaint about a water service provider, contact them first to try and resolve it.

If your complaint is still unresolved, you may contact the Energy and Water Ombudsman for assistance. See Make a complaint for more information.

 

Community Languages

Click on the links below to view our Information Sheet in community languages.

Amharic

Arabic
Chinese Simplified Chinese Traditional
Farsi Dari
Hindi Japanese  
Croatian Bahasa Indonesia Melalyu Kokos
Serbian Espanol Soomaali
Vietnamese Italiano