History of the Energy and Water Ombudsman

The Gas Industry Ombudsman Scheme was established on 31 May 2004 and the Electricity Ombudsman Scheme was established on 22 September 2005. At this time, the two schemes were combined under the title Energy Ombudsman Western Australia.

The Parliamentary Commissioner Act 1971 was amended to enable the Western Australian Ombudsman to enter into an agreement with the governing body of the schemes to serve as the Energy Ombudsman Western Australia and allow the staff of the Western Australia Ombudsman's office to assist in that role.

On 1 January 2014, the scheme was amended to take on the water complaint jurisdiction and became the Energy and Water Ombudsman Western Australia.

The costs of the Energy and Water Ombudsman Western Australia are met by its members. See full details of who the Members under Make a complaint - Who you can complain about.