Contact us

Company Name: Energy and Water Ombudsman Western Australia
Phone: 08 9220 7588
Freecall: 1800 754 004
(toll free from landlines)
National Relay Service: TTY/Voice calls phone 133 677 and quote 9220 7588
Speak & Listen phone 1300 555 727 and quote 9220 7588
SMS Relay text 0423 677 767 and quote 9220 7588
Interpreter Translating and Interpreting Service (TIS) 131 450

It is suggested that complainants who do not speak English use a representative from the Department of Immigration and Citizen’s approved Translating and Interpreting Services (TIS) National which is available 24 hours a day, seven days a week for any person or organisation in Australia requiring interpreting services.
Fax: (08) 9220 7599
Freefax: 1800 611 279
In person: 2nd Floor, Albert Facey House
469 Wellington Street
Perth WA 6000

Office hours are 8.30am to 4.30pm, Monday to Friday (excluding WA public holidays). The office is located in Albert Facey House which has easy access for people with disabilities. If you have special access needs, please call reception on
(08) 9220 7555 to make arrangements like parking.
Postal Address: PO Box Z5386
St Georges Terrace
Perth WA 6831



Communications Manager
(08) 9220 7555

Please note: The Energy and Water Ombudsman does not respond to queries about named individuals or organisations, and whether we are investigating a matter to do with a named organisation or individual. The Energy and Water Ombudsman is required by legislation to observe strict confidentiality and cannot confirm or deny the existence of any complaints to this office.

The Energy and Water Ombudsman will only comment about reports that are publicly available.