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Before you submit a complaint to the Energy and Water Ombudsman Western Australia, it is a good idea to try to solve the problem by contacting the electricity, gas or water services provider concerned. Services providers have internal complaint resolution procedures that should be able to resolve the complaint to your satisfaction. Keep records of your contacts with the provider.
If you have not been able to fix attempt your problem with the electricity, gas or water services provider, you can complain to the Energy and Water Ombudsman Western Australia.
If there are special reasons why you do not wish to approach the electricity/gas provider or water services provider first, you may complain directly to the Energy and Water Ombudsman Western Australia who will consider whether to commence an investigation or refer you back to the electricity, gas or water services provider’s internal complaints system.
You can submit a complaint to the Energy and Water Ombudsman Western Australia in a variety of ways:
You can also print out and complete our Complaint Form and mail or email it to us.
An authorised representative may complain on behalf of a complainant. Please see the Representatives page.
See our Information Sheet for more information about how to make your complaint. You can use our Complaint Form to assist you, if you wish.
You can make a complaint by:
Phoning us on:
(08) 9220 7588 or
1800 154 004 (toll free from landlines)
Emailing us at: firstname.lastname@example.org
Completing and submitting our:
Online Complaint Form
Posting your complaint to:
PO Box Z5386 St Georges Terrace
Perth WA 6831
Visiting our office at:
Level 2, Albert Facey House
469 Wellington Street, Perth WA 6000
Assistance to contact us
If you need assistance to contact us, you can use the following services:
Interpreter Service 131 450
National Relay Service
TTY/Voice calls phone 133 677 and quote 9220 7588
Speak & Listen phone 1300 555 727 and quote 9220 7588
SMS Relay text 0423 677 767 and quote 9220 7588