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Before you submit a complaint to the Energy and Water Ombudsman Western Australia, it is a good idea to try to solve the problem by contacting the electricity, gas or water services provider concerned. Services providers have internal complaint resolution procedures that should be able to resolve the complaint to your satisfaction. Keep records of your contacts with the provider.
If your attempt to solve your problem with the electricity, gas or water provider has been unsuccessful you can complain to the Energy and Water Ombudsman Western Australia. If there are special reasons why you do not wish to approach the electricity/gas provider or water supplier first, you may complain directly to the Energy and Water Ombudsman Western Australia who will consider whether to commence an investigation or refer you back to the electricity, gas or water provider’s internal complaints system. You can submit a complaint to the Energy and Water Ombudsman Western Australia in a variety of ways:
If you submit a complaint please complete an Authority to Release Information Form. This form authorises your electricity, gas or water services provider (if appropriate) to release information relevant to your complaint or to provide information to assist with resolution of your complaint.
An authorised representative may complain on behalf of a complainant. Please see the Representatives page.