Making a complaint
The Energy and Water Ombudsman Western Australia investigates complaints concerning the provision of services by electricity, gas and water services providers.
Click on the links below to find out:
What is a complaint?
A complaint is an “expression of dissatisfaction made to an organisation, related to its products, or the complaints handling process itself, where a response or resolution is explicitly or implicitly expected” (as defined by the Australian Complaint Handling Standard ISO AS 10002-2006).