Making a complaint
Are you having problems with your electricity, gas or water services provider that you can't fix with them?
Then talk to us. We may be able to help and it's FREE.
To find out more about how the Energy and Water Ombudsman investigates and resolves complaints, click on the links below:
- How to make a complaint
- Who you can complain about
- What we can and cannot investigate
- How we handle complaints
- Representatives
- Tips for making a complaint
- Case Studies
- Frequently asked questions
How to make a complaint
See our Information Sheet for more information about how to make your complaint. You can use our Complaint Form to assist you, if you wish.
You can make a complaint by:
Phoning us on:
(08) 9220 7588 or
1800 154 004 (toll free from landlines)
Emailing us at: energyandwater@ombudsman.wa.gov.au
Completing and submitting our:
Online Complaint Form
Posting your complaint to:
PO Box Z5386
St Georges Terrace
Perth WA 6831
Visiting our office at:
Level 2, Albert Facey House
469 Wellington Street, Perth WA 6000
Assistance to contact us
If you need assistance to contact us, you can use the following services:
Interpreter Service 131 450
National Relay Service
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TTY/Voice calls phone 133 677 and quote 9220 7588
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Speak & Listen phone 1300 555 727 and quote 9220 7588
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SMS Relay text 0423 677 767 and quote 9220 7588