- About us
- Making a complaint
- Helping services providers
- Helping the community
- Community languages
Usually the quickest way to resolve a complaint is to contact the electricity/gas provider or water supplier and tell them what the problem is. If you do this and are unsuccessful in resolving the complaint, you can contact the Energy and Water Ombudsman Western Australia.
You can submit your complaint over the telephone, in writing (via email, fax, letter or printed complaint form) or use our Online Complaint Form. If you choose to write to us or use the Online Complaint Form, please briefly set out the details of your complaint. Include details such as:
When making a complaint, it would be helpful to us if you provide:
Most of this information can be found on the latest bill for the electricity, gas or water account (if you are a customer).
You can contact us for assistance and information on (08) 9220 7588 or email firstname.lastname@example.org