Helping services providers

The Energy and Water Ombudsman Western Australia is committed to helping Western Australian electricity, gas or water services providers to respond effectively to complaints.

Effective handling of complaints

The intention of the Energy and Water Ombudsman Western Australia scheme is that services providers resolve customer complaints directly in the first instance. The Western Australian Ombudsman has developed a suite of guidelines that may assist services providers to develop effective internal complaints processes and to manage complaints that they receive.

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Responding to complaints made to the Energy and Water Ombudsman

The Energy and Water Ombudsman Western Australia provides independent and impartial handling of complaints by members of the public. Guidelines are available that may assist electricity, gas and water services providers organisations to respond to complaints and assist in their effective and timely resolution.

Click here to read more about Responding to complaints made to the Energy and Water Ombudsman

Codes and Legislation

Electricity, gas and water services providers are required to comply with relevant codes and legislation.

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