About Us

The Ombudsman is an independent officer of Parliament with responsibility to investigate the actions of public authorities which include State Government departments, prisons, hospitals, schools and technical colleges, local governments and public universities.

The Ombudsman’s mission is to serve Parliament and Western Australians by:

  • Resolving complaints about the decision making of public authorities; and
  • Improving the standard of public administration.

The Ombudsman helps agencies improve their administrative standards by:

  • Identifying causes of problems and making recommendations for changes to procedures, practices, policies or legislation to prevent similar problems occurring; and
  • Encouraging public sector agencies to establish their own internal complaint handling systems.

The Ombudsman’s office

The Ombudsman has an office of approximately 48 staff committed to providing a high quality, responsive and efficient service, treating people professionally, courteously and with appropriate sensitivity.

Read more about the Ombudsman's role, strategic direction and performance and the team via the links in the navigation bar on the left of the page.

The Integrity Coordinating Group

The Ombudsman’s office is a member of the Integrity Coordinating Group (ICG) along with the Office of the Auditor General, the Corruption and Crime Commission, the Office of the Public Sector Standards Commissioner and the Information Commissioner. The ICG promotes and strengthens integrity in Western Australian public bodies by encouraging coordinated research, evaluation and monitoring and fostering operational cooperation and consistency in communication and education.

Find out more about the work of the ICG at www.opssc.wa.gov.au/icg.