Ombudsman Western Australia

Complaints by overseas students

Overseas students who are in higher, vocational or school education and on a student visa who have a problem they cannot fix with their Western Australian education provider (university, college, institute or school) can make a complaint to:

• The Western Australian Ombudsman if it is about public education providers; or
• The Overseas Students Ombudsman about private education providers. The Commonwealth Ombudsman is the Overseas Students Ombudsman. For more information, visit the Overseas Student Ombudsman website at www.ombudsman.gov.au.

For more information about making a complaint to the Western Australian Ombudsman about public education providers, read our Information Sheet Complaints by overseas students.

Please see the links on the right to read translated versions of this Information Sheet.

Making a complaint to the Western Australian Ombudsman about public education providers

Before you complain to the Western Australian Ombudsman for an external review you must first exhaust all internal review options with your public education provider. Please see who to contact for an internal review below:

Curtin University
Integrity and Standards Unit
Telephone:  1800 907 998 or (08) 9266 9184
Email: complaints@curtin.edu.au
Website: complaints.curtin.edu.au/students/index.cfm

Edith Cowan University
Strategic and Governance Services Centre
Telephone:  (08) 6304 2199
Email: complaints@ecu.edu.au
Website: www.ecu.edu.au/complaints/student-complaints

Murdoch University
Student Appeals Committee
Telephone:  (08) 9360 2952
Email: studentappeals@murdoch.edu.au
Website: our.murdoch.edu.au/University-Secretarys-Office/Governance-Services/Complaints/Student-complaints/Making-a-complaint

University of Western Australia
Complaint Resolution Unit
Telephone:  (08) 6488 8547
Email: complaints@uwa.edu.au
Website: www.student.uwa.edu.au/experience/complaints

Public Schools and TAFE Colleges
TAFE International Western Australia (TIWA) is the unit within the Western Australian Department of Training and Workforce Development responsible for the recruitment and admission of international students studying at Western Australian TAFE colleges and public schools.

TAFE International Western Australia
Telephone: (08) 9218 2100
Website: www.tafeinternational.wa.edu.au/current-students/complaints-and-appeals

How to make a complaint about a public education provider