Ombudsman's Reports
Planning for children in care: An Ombudsman's own motion investigation into the administration of the care planning provisions of the Children and Community Services Act 2004 (2011)
Summary: The Western Australian Ombudsman reviews investigable child deaths, identifies patterns and trends arising from these reviews and makes recommendations for improvement designed to prevent or reduce investigable child deaths.
In undertaking this role, the Ombudsman identified a need to undertake an investigation of planning for children in the care of the Chief Executive Officer of the Department for Child Protection – a particularly vulnerable group of children in the community.
Click here to read the Executive Summary
The Management of Personal Information - good practice and opportunities for improvement (2011)
Summary: In 2010-11, the Ombudsman's office investigated the management of personal information by three State Government agencies.
Click here to read the Executive Summary
2009-10 Survey of Complaint Handling Practices in the Western Australian State and Local Government Sectors (2010)
Summary: In November 2009, the Ombudsman's office surveyed all organisations within its jurisdiction to examine complaint handling by Western Australian state and local government organisations.
Click here to read the Executive Summary
Report by the Ombudsman on complaints management processes in the Department of Education and Training (2006)
Progress report (November 2007)
Report on Allegations Concerning the Treatment of Children and Young People in Residential Care (2006)
Own Motion Investigation into the Department of Corrective Services' Prisoner Grievance Process (2006)
An investigation into the Police Response to Assault in the family home (2003)
The Management, Supervision and Control of Operation Safe Trains (2002)
Report on an investigation into a complaint by the Town of Cambridge concerning the City of Perth (2001)
Report on complaint handling in the Western Australian public sector:
second survey (2001)
first survey (1999)
The Falsification of Random Breath Testing Statistics in the Western Australia Police Service (2001)
Reporting Police Misconduct (2001)
Report on an investigation into deaths in prisons (2000)
For the full report please download all 4 sections as described in the links below:
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Publication Requests
If you require a hard copy of a publication,
email your request detailing the name of the
publication, format, quantity
required and postal address to:
mail@ombudsman.wa.gov.au