Showing 1 - 12 of 85
Annual Reports
24/09/2026
Annual Report 2025-26 - Ombudsman WA
This report describes our performance and services for the year ending 30 June 2026. The role of the Ombudsman concerns the protection of people’s rights, prevention of harm, improving public services and ensuring good government.
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Investigation Reports, Media Statements
10/09/2026
Implementation of the Protected Entertainment Precincts scheme, December 2022 - December 2025
The Ombudsman is required to independently review and report on how the Protected Entertainment Precincts (PEP) scheme has been operating. This review considers whether the PEP scheme is improving safety in entertainment areas, how it is being administered by the Director of Liquor Licensing and the WA Police Force, and its impact on vulnerable groups in the community.
Law & Justice
Implementation of Protected Entertainment Precincts, December 2022 to December 2025
5MB
Media Release - Implementation of Protected Entertainment Precincts scheme, 18 September 2026
131KB
Final-information-sheet-to-accompany-PEP-report.pdf
169KB
Forms
01/09/2026
Authority to Act Form - Reportable Conduct Scheme
Use this form if you need to use a representative for complaints about Reportable Conduct
Reportable Conduct
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Guidelines & Information Sheets
28/08/2026
AI in complaints – information for agencies
AI can help vulnerable people by enabling them to put their complaint into words. It does not matter if AI was used if you can understand the problem. If a complaint is unclear, ask them to explain it in their own words.
Complaint Handling
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Corporate Documents
23/07/2026
Personal Information Fact Sheet
Your personal information and the Ombudsman
For The Public
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Guidelines & Information Sheets
16/07/2026
Using AI to write complaints
We prefer people write complaints in their own words. However, AI can be a tool to help people put their complaints in writing.
Complaint Handling
For The Public
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Corporate Documents
16/06/2026
Investigation Standards
The purpose of this document is to provide our staff and the wider community with a transparent explanation of the Ombudsman’s expectations and approach in exercising its investigative powers.
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Guidelines & Information Sheets
28/05/2026
Good Decision Making Guidelines
Guidelines for agencies and organisations on making good administrative decisions.
Good Decision Making
Exercise of Discretion in Administrative Decision Making Guideline
357KB
Giving Reasons for Decisions Guideline
292KB
Good Recordkeeping Guidelines
389KB
Integrity in Decision Making Summary Guideline
206KB
Power (Integrity in Decision Making)
163KB
Principles (Integrity in Decision Making)
164KB
Proportionate Outcomes (Integrity in Decision Making)
163KB
Checklist for Public Authorities (Integrity in Decision Making)
162KB
Checklist for Decision Makers (Integrity in Decision Making)
163KB
Guidelines & Information Sheets
27/05/2026
Effective Complaint Handling Guidelines
Guidelines for agencies and organisations on implementing an effective complaint handling system.
Complaint Handling
The Principles of Effective Complaint Handling Summary Guideline
135KB
Effective Handling of Complaints Made to Your Organisation Guideline
536KB
Complaint Handling Systems Checklist
211KB
Guidance for Complaint Handling Officers
217KB
Making Your Complaint Handling System Accessible Guideline
247KB
Investigation of Complaints Summary Guideline
159KB
Procedural Fairness Guideline
203KB
Remedies and Redress Guideline
439KB
Dealing with Unreasonable Conduct by Complainants Guideline
299KB
Posters & Flyers
26/05/2026
Making a complaint to the Ombudsman (Brochure)
This tri-fold DL-sized brochure provides an overview of the role of the Ombudsman.
For The Public
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Guidelines & Information Sheets
26/05/2026
Making a complaint to the Ombudsman
Information sheet on making a complaint to the Ombudsman.
For The Public
Complaint Handling
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Guidelines & Information Sheets
26/05/2026
Making a complaint to a State Government agency
How to make a complaint to a State Government agency information sheet.
For The Public
Complaint Handling
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