Year in Brief
- We received 12,321 contacts, comprised of:
- 10,131 enquiries; and
- 2,190 complaints.
- We finalised 94% of complaints within
- Since 2007, we have:
- Decreased the age of complaints from 173 days to 32 days; and
- Reduced the cost of resolving complaints by 36%.
- Public authorities accepted 100% of our recommendations.
- We received:
- 50 investigable child deaths; and
- 15 reviewable family and domestic violence fatalities;
and made 40 recommendations about ways to prevent or reduce these deaths.
- Significant work was undertaken on a major investigation into ways to prevent or reduce child deaths by drowning.
- We tabled in Parliament A report on giving effect to the recommendations arising from the Investigation into issues associated with violence restraining orders and their relationship with family and domestic violence fatalities.
- Significant work was undertaken on A report on giving effect to the recommendations arising from the Investigation into ways that State government departments and authorities can prevent or reduce suicide by young people.
- Significant work was undertaken in relation to a major report on our role to monitor the Infringement Notices provisions of The Criminal Code.
- We undertook a range of work to implement our inaugural Aboriginal Action Plan.
- We enhanced awareness and access to the Office for children and young people through a range
of mechanisms, including continuing our
visiting program to vulnerable groups
of children in the child protection
- We enhanced regional
awareness and access to
the Office through
visits to Broome and
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