Got a complaint?

If you think you have been treated unfairly by a Western Australian

... GOVERNMENT AGENCY including housing, prisons, transport, health & child protection

... LOCAL GOVERNMENT including cities & shires

... PUBLIC EDUCATION PROVIDER including schools, TAFEs & universities

or

... ELECTRICITY, GAS OR WATER PROVIDER

you can complain.

 

Talk to the people you have
a problem with at the agency.
 
If your problem is not fixed,
talk to the complaint section of the agency.
 
If your problem is still not fixed, call the Ombudsman,
our help is free.
 
We may ask you to write down your complaint.
You can ask us or someone else for help.   
 
We will look at your complaint
and tell you what we can do.
 
If we are not the right people to help,
we will help you find someone who can. 
 
If we can do something, we may ask you
or the agency for more information.
 
We will let you know the result.
If we find something is wrong, we will talk to you
and the agency about fixing it.

 

Contact us

Phone Symbol

Call us on (08) 9220 7555 or

Freecall 1800 117 000 (free from landlines)
Email Symbol Email us at mail@ombudsman.wa.gov.au
More information symbol Use our online complaint form
   

Do you need an Interpreter?
Interpreter Symbol

Aboriginal Interpreting Service WA 1800 330 331

Interpreter Service 131 450