Our Team

The Western Australian Ombudsman has a team of approximately 90 staff who provide a responsive, efficient and effective service to our clients, treating them professionally, courteously and with appropriate sensitivity.

The Executive Leadership Team

The Executive Leadership Team is comprised of:

  • Ombudsman
  • Deputy Ombudsman
  • Principal  Assistant Ombudsman Corporate Services
  • Principal Assistant Ombudsman Own Motion Investigations and Monitoring
  • Principal Assistant Ombudsman Reviews
  • Principal Assistant Ombudsman Complaint Resolution
  • Principal Assistant Energy and Water Ombudsman
  • Principal Assistant Ombudsman Reportable Conduct

Team Responsibilities

  • Within the Complaint Resolution branch:
    • The Intake Team has responsibility for handling enquiries, receiving and assessing complaints and undertaking the early resolution of complaints, where appropriate.
    • The Early Resolution Team undertakes the early resolution of complaints through informal investigations.
    • The Investigations Team handles the investigation of complaints that are lengthy or complex.
  • The Reviews Team reviews certain child deaths and family and domestic violence fatalities, identifies patterns and trends arising from these reviews and makes recommendations to relevant public authorities to prevent or reduce these deaths.
  • The Own Motion Investigations Team undertakes major investigations on systemic issues.
  • The Inspections & Monitoring Team undertakes the inspecting, monitoring, and reporting functions as outlined in specific legislation. This includes:

    • - the inspection of records relating to telecommunication interceptions;

    - monitoring the exercise of police powers as outlined in legislation relating to unlawful consorting notices, prohibited insignia, and consorting contrary to dispersal notices; and

    - keeping under scrutiny the operation of, and the exercise of powers as required by legislation relating to protected entertainment precincts.

  • The Reportable Conduct Team monitors, oversees and reviews investigations undertaken by organisations into allegations of, and convictions for, abuse of children involving any of the organisation’s employees.
  • The Charitable Trusts Team investigates complaints about charitable trusts and undertakes investigations as required.
  • The Energy and Water Ombudsman Team has responsibility for handling enquiries and receiving, investigating and resolving complaints about electricity, gas and water services providers.
  • The Corporate Services branch are responsible for Finance, Information Technology, Records and Reception, Human Resources and Business Services. These teams support the Office in providing governance, business services, ensuring integrity and compliance of corporate services and are responsible for community outreach and engagement programs and publications.