Helping the Community

Disability access

The Ombudsman’s office’s enquiry service is accessible to those with hearing impairments through a national relay service.

  • TTY or modem users phone 133 677 and quote 9220 7555.
  • Voice-only (speak and listen) phone 1300 555 727 and quote 9220 7555.
  • SMS Relay users text 0423 677 767 and quote 9220 7588.
  • Use this link to Make an Internet Relay Call and quote 08 9220 7555.

For more information about the National Relay Service, click here.

The office's Disability Access and Inclusion Plan (DAIP) outlines our approach to improving access for people with a disability.

Aboriginal people

Many of the people we provide services to are Aboriginal people.

Our complaint handling officers are trained in cultural awareness and cross-cultural communications. We can also engage representatives and interpreter / translation services to assist Aboriginal people.

We have a Principal Consultant Aboriginal Engagement and Collaboration, who can speak to you if you feel you need to speak to an Aboriginal person for your cultural safety.

Regional awareness

We have a regional visits program to assist in improving our communications and access to regional areas. See the Regional Accessibility and Awareness Program page for more information.

Young People

We accept complaints on behalf of children and young people, or from representatives such as parents, guardians and teachers.

We respond to all complaints promptly, give regular updates and explain everything in clear and simple terms.

See the Children and Young People page for more information.

People from culturally diverse backgrounds

The office provides an interpreting and translation service to assist people from culturally diverse backgrounds. We also accept phone calls and correspondence from representatives of complainants.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients.

Phone 131 450 to use the TIS service.

We also provide information in a number of different languages. See the Community Languages page for more information.

Here you will find information about our latest projects, programs and initiatives which will be of interest to both members of the Western Australian community and public sector agencies.