Community Accessibility

Hearing Impaired Access

The Ombudsman’s office’s enquiry service is accessible to those with hearing impairments through a national relay service.

TTY or modem users phone 133 677 and quote 9220 7555.

Voice-only (speak and listen) phone 1300 555 727 and quote 9220 7555.

SMS Relay users text 0423 677 767 and quote 9220 7588.

Use this link to Make an Internet Relay Call and quote 08 9220 7555.

For more information about the National Relay Service, click here.

Disability Access and Inclusion Plan

The Ombudsman is committed to ensuring that people with disabilities have the same opportunities as other people to access the services, facilities and information of the Ombudsman’s office.  This includes both service delivery and employment.

The office's Disability Access and Inclusion Plan (DAIP) outlines our approach to improving access for people with a disability.

The Ombudsman welcomes feedback on the Ombudsman DAIP, particularly from those who have accessed or are likely to access information and services from the organisation. Comments will inform the ongoing management of the plan and the development of revised plans over time.

To provide comments and feedback on the DAIP, please email communications@ombudsman.wa.gov.au or write to us at PO Box Z5386 St Georges Terrace PERTH WA 6831.

Aboriginal Complainants

Complaint handling officers are trained in cultural awareness and cross-cultural communications. We can also engage representatives and interpreter / translation services to assist Aboriginal complainants.

We accept complaints from representatives and translation services on behalf of non-English speaking and Aboriginal complainants.

Regional Awareness

We have implemented the regional visits program to assist in improving our communications and access to regional areas. See the Regional Accessibility and Awareness Program page for more information.

If you are calling from a landline, you can contact us on our freecall number - 1800 117 000.

Young People

Our complaints handling officers are trained and experienced to communicate with young people.

We accept complaints on behalf of children and young people from representatives such as parents, guardians and teachers.

We respond to all complaints promptly, give regular updates and explain everything in clear and simple terms.

See the Children and Young People page for more information.

People from culturally diverse backgrounds

The office provides an interpreting and translation service to assist people from culturally diverse backgrounds. We also accept phone calls and correspondence from representatives of complainants.

The Translating and Interpreting Service (TIS National) is an interpreting service provided by the Department of Home Affairs for people with limited English proficiency and for agencies and businesses that need to communicate with their non-English speaking clients.

Phone 131 450 to use the TIS service.

We also provide information in a number of different languages. See the Community Languages page for more information.