Complaints
We investigate complaints about Western Australian public authorities. This includes
- State Government departments, authorities and boards
- government services such as prisons, schools and technical colleges, transport and roads, child protection, public housing and public hospitals
- local governments.
A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required” (as defined by the AS/NZS 10002-2014 Guidelines for Complaint Management in Organizations).
If you are not satisfied after complaining to the public authority concerned, please contact us. If we are not able to assist with your complaint, we may be able to refer you to someone who can.
Our services are free and available to everyone.
A complaint can be made by any person (or group of people) or a company, partnership, association or club.
More information about making complaints is provided on the following pages:
- What you can complain about
Information about complaints we can and cannot take - Making your complaint
How to make your complaint to the Ombudsman - Handling your complaint
How we will handle your complaint and investigate - Making a Public Interest Disclosure
Complaints about wrongdoing in the public sector - Complaints by international students
Information for international students
Further information
Guidelines and Information Sheets
To request information in an alternative format, phone us on 08 9220 7555 or email us at
mail@ombudsman.wa.gov.au
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FREECALL 1800 117 000 |
PHONE (08) 9220 7555 |
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PO Box Z5386 St Georges Terrace PERTH WA 6831 | |||||
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National Relay Service and quote 08 9220 7555 |  |
Translating and Interpreting Service (TIS) 131 450 |  |
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