Ombudsman WA publishes guidelines and information sheets to:
There are two ways you can access our Guidelines and Information Sheets:
Click on the headings below to open a list (to close a list, click on the heading again). Click on the underlined links within the lists to open and print the documents:
Making a complaint to a State Government agency |
Making a complaint to the Ombudsman Other languages This publication is also available in Arabic, Amharic, Croatian, Chinese Simplified, Chinese Traditional, Cocos-Malay, Dari, Indonesian, Italian, Japanese, Persian, Serbian , Somali, Spanish and Vietnamese. See the Community Languages page for more information. |
Complaint Form |
Overview of the complaint resolution process - Information for complainants |
How we assess complaints |
Assessment of complaints checklist |
Requesting a review of the handling of a complaint to the Ombudsman |
Being interviewed by the office of the Ombudsman |
Complaints by Overseas Students Information Sheet |
Complaint Form for Overseas Students |
Further information is available on the Complaints by Overseas Students page. |
Overview of the complaint resolution process - Information for public authorities |
How we assess complaints Further information about the Ombudsman's process for assessing and investigating complaints can be found on the Helping Public Authorities - Responding to a complaint made to the Ombudsman page. |
Assessment of complaints checklist |
Being interviewed by the office of the Ombudsman |
Information for boards and tribunals |
Ombudsman WA Guidelines on Decision Making Click on the links below to open the individual guidelines: |
Integrity in Decision Making GuidelinesThis links to all the guidance material to support integrity in decision making listed below. Click on the links below to open the individual guidelines and checklists:
The Public Sector Commission also provides the following guidance material to support integrity in decision making: |
For more information on Decision Making, see the Helping Public Authorities - Good decision making and practices page. |
Guidelines on Effective Complaint Handling For more information on Effective complaint handling, see the Helping Public Authorities - Effective handling of complaints page. |
The principles of effective complaint handling |
Effective handling of complaints made to your organisation |
Complaint handling systems Checklist |
Guidance for Complaint Handling Officers |
Making your complaint handling system accessible |
Investigation of complaints |
Procedural fairness (natural justice) |
Remedies and Redress |
Good Recordkeeping |
Dealing with unreasonable complainant conduct |
Managing unreasonable complainant conduct - Practice manual |
These guidelines are published by the Commissioner for Children and Young People and are designed to assist public authorities to make their complaint handling system accessible to children and young people. |
Guidelines on Conducting Investigations |
Conducting administrative investigations |
Investigation of complaints |
Procedural fairness (natural justice) |
Good Recordkeeping |
Dealing with unreasonable complainant conduct |
Managing unreasonable complainant conduct - Practice manual |
Index of all Ombudsman WA Guidelines and Information Sheets (also includes Forms) |
Assessment of complaints checklist |
Being interviewed by the office of the Ombudsman |
Complaint handling systems Checklist |
Complaints by Overseas Students Information Sheet Further information is available on the Complaints by Overseas Students page. |
Conducting administrative investigations |
Dealing with unreasonable complainant conduct |
Effective handling of complaints made to your organisation |
Exercise of discretion in administrative decision-making |
Giving reasons for decisions |
Good Recordkeeping |
Guidance for Complaint Handling Officers |
How we assess complaints |
Information for boards and tribunals |
Investigation of complaints |
Making a complaint to a State Government agency |
Making a complaint to the Ombudsman Other languages This publication is also available in Arabic, Amharic, Croatian, Chinese Simplified, Chinese Traditional, Cocos-Malay, Dari, Indonesian, Italian, Japanese, Persian, Serbian , Somali, Spanish and Vietnamese. See the Community Languages page for more information. |
Making your complaint handling system accessible |
Managing unreasonable complainant conduct - Practice manual |
Ombudsman Western Australia Summary Poster |
Overview of the complaint resolution process - Information for complainants |
Overview of the complaint resolution process - Information for public authorities |
(The) Principles of effective complaint handling |
Procedural fairness (natural justice) |
Remedies and Redress |
Requesting a review of the handling of a complaint to the Ombudsman |
To request information in an alternative format, phone us on 08 9220 7555 or email us at
mail@ombudsman.wa.gov.au