Regional Awareness and Accessibility Program

The Ombudsman's Regional Awareness and Accessibility Program is intended to ensure awareness and accessibility to our services by regional and Aboriginal Western Australians. The Program commenced in 2009.The program is undertaken jointly with the Energy and Water Ombudsman, and visits include:

  • Complaint Services Mini-Expos where members of the public can find out about different complaint services and bring their concerns to us.
  • Meetings with the Aboriginal community; and
  • Visits to, and liaison with, public authorities and community organisations.

For more information about upcoming and past Regional Awareness and Accessibility Program events, visit our News page.

Visits have been conducted to the following regions:

  • Albany and Denmark in the Great Southern Region from 2 to 5 December 2024.
  • Kalgoorlie and Kambalda in the Goldfields-Esperance Region from 12 to 14 August 2024.
  • Geraldton and Mullewa in the Mid West Region from 6 - 8 May 2024.
  • Esperance in the Goldfields-Esperance Region from 5 to 7 December 2023.
  • Carnarvon in the Gascoyne Region from 6 to 8 September 2023.
  • Karratha, Roebourne and Port Hedland in the West Pilbara Region from 15 to 19 May 2023.
  • Newman, Jigalong, Tom Price and Paraburdoo in the East and Central Pilbara Region from 14 to 18 November 2022.
  • Broome, Derby and Fitzroy Crossing in the West Kimberley Region from 25 to 29 October 2021.
  • Halls Creek and Kununurra in the East Kimberley Region from 30 August to 3 September 2021.
  • Cocos (Keeling) Islands and Christmas Island in the Indian Ocean Territories from 15 to 25 June 2021.
  • Northam and Merredin in the Wheatbelt Region from 29 to 31 March 2021.
  • Kalgoorlie in the Goldfields-Esperance Region 2-5 December 2019.
  • Waroona, Boddington and Mandurah in the Peel Region from 14 to 16 May 2019.
  • Katanning and Albany in the Great Southern Region and Manjimup in the South West Region from 20 to 22 November 2018.
  • Geraldton in the Mid West Region from 27 to 29 June 2018.
  • South West Region from 28 February to 2 March 2018.
  • Carnarvon in the Gascoyne Region 22 - 23 June 2017.
  • Karratha, Roeburne and South Hedland in the Pilbara Region 20 - 24 June 2016.
  • Broome in the Kimberley Region 29 June - 1 July 2016.
  • Christmas Island and Cocos (Keeling) Islands in the Indian Ocean Territories 24 – 31 May 2016.
  • Northam in the Wheatbelt Region 21 - 22 May 2015.
  • Kalgoorlie in the Goldfields-Esperance Region 31 July - 1 August 2014.
  • Kununurra and Wyndham in the East Kimberley Region 6 - 8 November 2013.
  • Bunbury, Collie and Harvey in the South West Region 19 – 21 March 2013.
  • Karratha and South Hedland in the Pilbara Region 27 – 30 August 2012.
  • Indian Ocean Territories 12 - 19 April 2011.
  • Albany in the Great Southern Region 17 - 19 November 2010.
  • Broome in the Kimberley Region 3 - 5 May 2010.
  • Mandurah in the Peel Region 10 - 12 November 2009.
  • Geraldton in the Mid West Region on 30 June - 2 July 2009.
  • Kalgoorlie-Boulder in the Goldfields-Esperance Region 4 - 6 May 2009.