Regional Awareness and Accessibility Program

The Ombudsman's Regional Awareness and Accessibility Program is intended to ensure awareness and accessibility to our services by regional and Aboriginal Western Australians. The Program commenced in 2009.

The next visit in the Program will be to the Indian Ocean Territories (IOT) with visits to Cocos (Keeling) Islands and Christmas Island. The visit will be undertaken in collaboration with staff from the Health and Disability Services Complaints Office, the Equal Opportunity Commission and the Department of Mines, Industry Regulation and Safety (Consumer Protection).

Under a service delivery arrangement between the Ombudsman and the Australian Government, the Ombudsman can investigate complaints about public authorities in the Ombudsman’s jurisdiction that provide services in the Indian Ocean Territories (Christmas and Cocos (Keeling) Islands).

The Program will include complaint clinics where members of the public can bring their concerns to us (that they have not been able to resolve directly with public authorities), as well as visits to, and liaison with, public authorities and community organisations. 

Visits have been conducted to the following regions:

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