Feedback and Complaints (about us)

Your feedback is important to us. We value and appreciate receiving your compliments, suggestions or complaints (about us) so that we can improve our services and the way we communicate.

We appreciate receiving compliments

If you are satisfied with the service you have received from us, please let us know. It helps us to know that we are delivering our services effectively and provides us with an opportunity to recognise staff that provide high quality service. Your compliment will be recorded and referred to relevant staff and management.

You can send us your compliments by phone, in writing or email - for contact details see Contact Us

We value your suggestions

We see suggestions as an opportunity to improve our services. Your suggestion are valuable to us and will be considered as part of our ongoing activities to improve our services.

If you would like to make a suggestion, please advise the person you are dealing with or write to or email us - for contact details see Contact Us

We value your complaints about our services

A complaint is an “expression of dissatisfaction made to or about an organisation, related to its products, services, staff or the handling of a complaint, where a response or resolution is explicitly or implicitly expected or legally required” (as defined by the AS/NZS 10002-2014 Guidelines for Complaint Management in Organizations).

For the Ombudsman's office this includes:

  • Requests for a review of our decisions relating to a complaint made about a public authority; and
  • Complaints about our other services.

Complaints and requests for review of our decisions are an important way for us to be accountable for our activities and can help identify ways for us to improve our processes and the quality of our communications. We are committed to providing a fair, timely and professional response to people who make a complaint or request a review.

Read more information on How to request a review.

Read more information on How to make a complaint.