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Your complaint needs to be in writing. However, we encourage you to telephone us before making your written complaint so we can advise you on the best way to proceed.
In the first instance, you should phone the Ombudsman's office to make an enquiry about your concerns with government services. An Enquiry Officer will assist you and determine if your complaint is within the Ombudsman's jurisdiction.
Telephone: (08) 9220 7555 or 1800 117 000 (toll free from landlines)
Your letter, email or complaint form should briefly explain your complaint. Include details such as:
If you need assistance to write down your complaint, our Enquiries Officers can assist you. Contact us on (08) 9220 7555 or Freecall 1800 117 000 to request assistance.
You can make your complaint by:
| Write or fax
Print out and complete the Complaint Form
Mail to: Ombudsman Western Australia
Fax to: (08) 9325 1107
|Online complaint form||
Use the Electronic Complaint Form
In most cases the Ombudsman can only deal with complaints from the person who is personally affected by a decision or action taken by an agency. However, if for any reason you are unable to act for yourself the Ombudsman may accept a complaint form from:
The Ombudsman may ask the person affected to confirm in writing that they are happy for the representative to act for them. See the Reasons for Representation Form.