The Ombudsman is committed to helping Western Australian public authorities to:
The Ombudsman has developed Complaints Management Guidelines to promote effective complaints management across the sector and assist public authorities to develop effective internal complaints processes and to manage complaints that they receive. Go to information on Effective handling of complaints made to your organisation
The Ombudsman has developed guidelines to assist public authorities to strengthen their decision making and administrative practices. These include:
The Ombudsman provides independent and impartial handling of complaints made to the Office by members of the public. Guidelines are available to assist public authorities to respond to complaints and assist in their effective and timely resolution.
Agencies can access tools and guidance to assist with their internal complaint handling role. Go to Guidelines and Information Sheets.
To request information in an alternative format, phone us on 08 9220 7555 or email us at
mail@ombudsman.wa.gov.au