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The Ombudsman is committed to helping Western Australian public authorities to:
This section of the website offers guidance for agencies as to how these responsibilities can be met.
The Ombudsman has developed Complaints Management Guidelines to promote effective complaints management across the sector.
The Ombudsman has a suite of guidelines to assist public authorities to develop effective internal complaints processes and to manage complaints that they receive. Go to information on Effective handling of complaints made to your organisation
The Ombudsman has developed guidelines to assist public authorities to strengthen their decision making and administrative practices. These include:
The Ombudsman provides independent and impartial handling of complaints made to the Office by members of the public. Guidelines are available to assist public authorities to respond to complaints and assist in their effective and timely resolution.
The Ombudsman provides tools and guidance to assist agencies with their internal complaint handling role. Agencies can access these materials on the Guidelines and Information Sheets page of the Ombudsman's website.
Further publications and resources giving guidance to agencies is available on the Guidelines and Information Sheets page or contact the office for assistance:
08 9220 7555