- About Us
- How to make a complaint
- Improving Public Administration
- Review of Certain Deaths
- Helping Public Authorities
- Helping the Community
- Children and Young People
- Community Languages
Our work with young people
The Ombudsman is an independent officer of the Western Australian Parliament. One of the Ombudsman’s principal functions is to receive, investigate and resolve complaints about public authorities (including State Government departments, statutory authorities and boards, local governments and universities).
The Ombudsman provides a free, independent and impartial service to assist members of the public to resolve their complaints. For more information, see the About us and How to make a complaint sections of our website.
The Ombudsman recognises the vital role that the community sector plays in the lives of vulnerable people, including children and young people.
If your organisation provides support, care, information or other services to children and young people:
You can contact us for more information about what we do, or ask us to meet with you to talk about our role.
State Government department and agencies, local governments and universities provide services to children and young people and their families. As such, issues may arise resulting in a child or young person complaining to the agency, or complaining about the agency to the Ombudsman.
Agencies should consider that often, for a child or young person, making a complaint is a big deal. Agencies should be mindful of the needs of children and young people when they make a complaint, and during the complaints process.
Call us on (08) 9220 7555
Freecall 1800 117 000 (free from landlines)
Interpreter Service 131 450
Use our online complaint form
The Ombudsman recognises that young people under 18 use complaint systems less than other people. The Ombudsman is committed to raising awareness of the Ombudsman’s role and making the office’s services accessible to all.
Complainants can come to the Ombudsman at any stage in the complaint process. The Ombudsman can, and does, take a proactive approach when dealing with complaints made by children and young people.
To request printed copies of our publications, contact us on
9220 7555 or firstname.lastname@example.org.