This case study demonstrates how a child’s voice can inform a reportable conduct investigation without requiring the child to participate in a formal interview.

24 September 2026 This report describes our performance and services for the year ending 30 June 2026. The role of the Ombudsman concerns the protection of people’s rights, prevention of harm, improving public services and ensuring good government.

The purpose of this document is to provide our staff and the wider community with a transparent explanation of the Ombudsman’s expectations and approach in exercising its investigative powers.